FAQ

FAQ

Who can wear Duckfeet?

Everyone! Our shoes are naturally wider fitting and can accommodate all foot types. If you have an extra wide or extra narrow foot, come say hello or give us a call so we can help advise on a good style for your foot.

As a unisex shoe, there is no distinction between men and women’s styles; we do not make children’s shoes.

What's your shipping policy?

Australian orders:
We are pleased to offer free shipping in Australia via Australia Post.

New Zealand orders:
We ship internationally to New Zealand at a cost of $30 AUD per pair. Please note the GST will be removed from your order AFTER the checkout process.

You can read our Shipping and Returns Policy here.

Can I return/exchange them if they are not right?

Absolutely. Please check out our returns policy here.

Why are my shoes a different shade to those I saw online?

All Duckfeet shoes are handmade and vegetable tanned, to ensure quality and longevity of the product. This means there can be slight variations in each product, making your pair of Duckfeet entirely unique.

Please remember computer screens can distort colours depending on your brightness/contrast settings.

Can I order a style/colour or size you do not have in stock?

Yes, we can special order styles/colours or sizes if we do not currently have them on hand. Please email us at info@duckfeet.com.au to check availability.

What's my size?

Duckfeet are designed in Denmark and run in European sizes 35 through to 50.

When ordering online, please measure you foot and compare it against our size chart. To measure your foot, stand against a wall and measure from your heel to the tip of your big toe, to the nearest millimetre.

If you are on the maximum measurement for a size selection, we recommend going up a size to accommodate any swelling that naturally happens to our feet during the day.

Our size chart is here.

How do I resole my Duckfeet?

Easy! Simply purchase a resole here and pop your Duckfeet in the post. You can also check out our blog post for tips on resoling.

If you’re not sure your Duckfeet are ready for a resole feel free to get in touch.

How do I care for my soles?

Our soles are made from natural rubber, which is a wonderful material for comfort and durability. Depending on how you individually wear your Duckfeet you may find you need to resole more or less frequently. Please get in touch with us if you’re not sure.

To best care for your soles you should avoid storing them anywhere which will expose them to high temperatures or strong sunlight, such as a sun room or your car. This may cause the soles to become soft and sticky which may result in them needing to be resoled.

Exposing the soles to solvents can also cause the soles to dissolve or become sticky.

Why have my soles become sticky?

As our soles are made from natural rubber they can become sticky when exposed to certain chemicals or heat. If your soles have become sticky we suggest washing them in cold soapy water or placing them in the freezer overnight, we’ve found this to work for some customers however it is not guaranteed.

If you find these methods do not work for you we suggest resoling, which we can do for a fee.

How can I best care for my Duckfeet?

When caring for your Duckfeet, we recommend using a natural leather conditioner to treat them. A little conditioner every 2 to 3 months is recommended.

We can also resole your Duckfeet. Please either drop or post them into our Fitzroy store with your return address and phone number, and we will return them to you, good as new.

Pricing:

Resole (drop off & pick up): $100

Resole (post in & return postage): $120

See more resole information on our blog here.

Do you have a store?

Yes, and we love visitors!

We are open from Monday to Saturday, 10am to 5pm.

Come visit us at 117a Brunswick St, Fitzroy, Victoria.

Do you have stockists?

Yes, we do! They are listed on our stockist page, here.

Do you have sales?

No, Duckfeet shoes do not go on sale. This is because Duckfeet styles remain the same, year round, so there is no need to make room for seasonal stock.

We do not offer group discounts, or discounts on multiple pairs.

Am I responsible for import duties to New Zealand?

Customers are responsible for payment of any import taxes or duties that may incur when shipping to New Zealand. Please check your current customs laws for details, more info here.