Who can wear Duckfeet?
Everyone! Our shoes are naturally wider fitting and can accommodate all foot types. If you have an extra wide or extra narrow foot, come say hello or give us a call so we can help advise on a good style for your foot.
As a unisex shoe, there is no distinction between men and women’s styles; we do not make kids shoes.
What's your shipping policy?
We are pleased to offer free shipping in Australia. Your order will be sent via Fastway Couriers or Australia Post (depending on your postcode).
New Zealand orders:
We ship internationally to New Zealand at a cost of $30 AUD per pair. Please note the GST will be removed from your order AFTER the checkout process.
Can I return/exchange them if they are not right?
Absolutely. If there is any fault, we ask that you contact us by phone or email within 10 days of receipt. Where the shoes are not to your satisfaction we offer a full refund on the cost of the shoes (this does not include shipping), or an exchange.
Please note, in order to receive a full refund, shoes need to be in an unused condition with tags still in place, and need to be returned in their box.
Any clearance or sale items are final sale only. No returns, exchanges or refunds apply to discounted items.
Why are my shoes a different shade to those I saw online?
All Duckfeet shoes are handmade and vegetable tanned, to ensure quality and longevity of the product. This means there can be slight variations in each product, making your pair of Duckfeet entirely unique.
Please remember computer screens can distort colours depending on your brightness/contrast settings.
Can I order a style/colour or size you do not have in stock?
Yes, we can special order styles/colours or sizes if we do not currently have them on hand. Please email us at firstname.lastname@example.org to check availability.
What's my size?
Duckfeet are designed in Denmark and run in European sizes 35 through to 50.
When ordering online, please measure you foot and compare it against our size chart. To measure your foot, stand against a wall and measure from your heel to the tip of your big toe, to the nearest millimeter.
If you are on the maximum measurement for a size selection, we recommend going up a size to accommodate any swelling that naturally happens to our feet during the day.
Our size chart is here.
How can I best care for my Duckfeet?
When caring for your Duckfeet, we recommend using a natural leather conditioner to treat them. A little conditioner every 2 to 3 months is recommended. Take a look at our wear guide for more info.
We can also resole your Duckfeet. Please either drop or post them into our Fitzroy store with your return address and phone number, and we will return them to you, good as new.
Resole (drop off & pick up): $80
Resole (post in & return postage): $90
See more resole information on our blog here.
Do you have a store?
Yes, and we love visitors!
We are open from Thursday to Saturday, 10am to 5pm.
If you’d like to visit us on another day, please call us on 03 9415 6668 to make an appointment.
Come visit our 'hidden shop' at REAR of 169 Fitzroy St, Fitzroy. You can see our shop on a map here.
Do you have stockists?
Yes, we do! They are listed on our stockist page, here.
Do you have sales?
No, Duckfeet shoes do not go on sale. This is because Duckfeet styles remain the same, year round, so there is no need to make room for seasonal stock.
We do not offer group discounts, or discounts on multiple pairs.