All orders will be sent via Australia Post.
|Australia||Under $100||AUD $5|
|New Zealand||Per pair||AUD $30|
Shipping to New Zealand.
We are required to collect the 15% NZ GST for any order under $1000 this is applied to the retail price of an item minus the 10% Australian GST. For more info visit: https://www.customs.govt.nz/about-us/news/important-notices/new-gst-rules-for-low-value-imported-goods/
Please allow 10 working days for delivery of stock items. For special orders we will provide a non-binding delivery date upon request.
Express shipping orders must be placed by 2pm AEST to be shipped the same day.
For international shipping to the Northern Hemisphere, please order through our Danish website, here.
10.0% sales tax applies on orders within Australia. This is included in all prices.
At Duckfeet we value your privacy. We will not sell, misuse or otherwise abuse the trust that you place in us when you provide us with your details.
Any and all information collected – including membership forms or email lists – at this site will be kept strictly confidential and will not be sold, reused, rented, loaned, or otherwise disclosed. Any information you give to us will be held, and will not be used in ways that you have not consented to.
We maintain several email lists to keep subscribers informed about areas of specific interest. Individuals must request to join our mailing lists by signing up through our website. We do not sell, rent, loan, trade, or lease the addresses on our list to anyone.
We are committed to protecting your privacy. We use the information we collect about you to improve our products and your experience with Duckfeet. For more information please contact us at firstname.lastname@example.org.
Change of mind or size swap returns
All returns/exchanges must have been purchased within the last 30 days and returned in their original condition and packaging, that means that they must be in new, unused, and unworn condition (ie. not worn outside or for long periods).
Please return the shoes/boots/sandals with the paper in between the shoes in the box as it was when you received them. Please also include a note with your details and letting us know the reason for the return (eg. size swap, different style/colour request or refund).
If the product shows any signs of wear or damage (such as soiling on the soles or significant marks/creasing on the leather), we cannot resell them and the return will not be accepted. We recommend trying your Duckfeet on a clean and/or carpeted surface to be sure of your size before wearing them outside or for any length of time.
Upon receipt of your returned products, we will happily reimburse you for the cost of the goods (minus shipping) providing they meet the conditions for return. Please do not write or use tape on the product box as this is considered part of the product.All returns for change of size or change of mind must be returned at the expense of the customer, however, exchanged goods will be sent back free of charge.
If you have received faulty goods, and the purchase was made within the 30 day return period or if your shoes have developed manufacturing faults after they have been worn please contact us.
If the product is found to be faulty, we will repair, replace or refund your order where appropriate. We may request photos of the fault claim prior to approving the return.
Please send returns to our Fitzroy warehouse at:
REAR 169 Fitzroy St
Fitzroy, VIC 3065